How to Manage an Invoice

Introduction

The purpose of this article is to explain which invoices payment methods are accepted at PlanetHoster and how to use the interface to make payments.

It is possible to pay invoices while logged in to your account, just as it is possible to pay invoices without being logged in.

Note: The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.

Prerequisites

Enter the following address in your web browser: https://my.planethoster.com.

Access to the Invoice Interface

1. Go to Billing -> Invoices in the menu.
2. Open the invoice by clicking on the See invoice icon under MANAGE:

3. The same interface is available under Billing -> Balance Sheet:
4. This opens the interface for the invoice:

A	Invoice information display area.
B	Invoice payment area.
C	Icons to download or print the invoice.
D	Icons for browsing account invoices.

Payment via Invoice Interface

Step 1 — Choose a Payment Method

1. Connect to your account.
2. Go to Billing -> Invoices in the menu.
3. Open the invoice by clicking on the See invoice icon under MANAGE.
4. Click on the desired Payment Method at the bottom of the interface:

Step 2 — Complete Order

What happens next depends on the payment method.

Credit Card

Visa and Mastercard are accepted. Simply fill in the required information and click on the Complete Order button:

For American Express cards, please use the PayPal option. It will be possible to pay without a Paypal account.

PayPal

After clicking on the PayPal and Complete Order buttons, you will be redirected to the PayPal website to complete your payment securely:

Skrill (Moneybookers / Bitcoins)

After clicking on the Skrill and Complete Order buttons, you will be redirected to the Skrill website to complete your payment securely:

Wire Transfer

After clicking on the WIRE TRANSFER and Complete Order button, you will be asked to download a PDF file containing all the information required to make your payment:

Remarks :

• For all transactions, customers must provide an official receipt from their banking institution. This receipt must be sent to our sales department (billing) by e-mail: commercial@support.planethoster.info. Once the transaction has been completed, the order can be accepted and the account activated.
• Please note that processing time is 24 to 72 hours after receipt of payment. Each bank’s transfer time varies.
• Transaction costs must be borne by the customer.
• For instant payment, the customer can opt for payment by credit/bank card, Paypal or Moneybookers / Skrill.

Interac

To send money, click on Interac and on the Complete Order buttons and follow the easy-to-use instructions on the screen:

1. Log into your online or mobile banking app and select the account.
2. Choose or add your recipient’s email: br@planethoster.info.
3. Enter the amount. No need to ask a security question.
4. Add the invoice number into the Description field.
5. Payment should take between 30 and 60 minutes, depending on the bank.

PlanetHoster Credits

Apply Credit and click on the Apply PlanetHoster’s Credits button:

Payment Without Being Logged In

1. Enter the following address in your web browser: https://my.planethoster.com/v2/pay-invoice.

Note: The interface is only available in French.

2. Enter the invoice number in the Numéro de facture field:

3. Click on the Payer en tant qu’invité (Pay as a guest) button.
4. Provide Customer Information under Informations du client :

5. Locate payment methods (Méthodes de paiement) at the bottom of the interface and click on the desired method to proceed to payment.