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How to Manage Contacts/Subaccounts

Contact points can be configured as subaccounts, which means that they have their own login information to the customer area and can perform various actions there based on the permissions they have configured. A contact point can also be used to hold your billing information and/or domain WHOIS information. To make a contact point’s information your billing information, you can update it on your “Profile” page. For domain WHOIS information, the use of a contact’s information is done at the time you place the order.

Note : The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.


Enter the following address in your web browserhttps://my.planethoster.com.

Contacts/Subaccounts Interface Functions

By clicking on My Account -> Contacts, the following interface is displayed on the right of the screen:

AList of contactsContact list with the information needed for PlanetHoster to contact the people who own the sub-accounts.
Edit to Edit contact that is selected.
Delete to remove the selected contact.
CAdd New ContactButton giving access to the interface for creating a new contact, as explained in the Add New Contact paragraph.

Edit Contact

  1. Locate the contact and click on the Edit icon:
  1. Modify the desired information in the Edit Contact form:
AMain InformationsThis part of the interface is used to provide contact details.
BEmail PreferencesCheck the appropriate boxes to define which PlanetHoster e-mails should be forwarded to the contact.
CActivate SubaccountCheck the Tick to configure as a subaccount with client area access box to define Sub-Account Permissions, as explained in the Activate Subaccount paragraph.
DEdit ContactClick on the Edit Contact button to save the modified information.

Activate Subaccount

If you check the Tick to configure as a subaccount with client area access box, you can configure a sub-account with access to the customer area by checking the Sub-Account Permissions boxes:

Add New Contact

  1. Click on the Add New Contact button:
  1. Please fill in the required information (please refer to the Edit Contact section, as the definitions are identical):
  1. Click on the Add New Contact button to save the information.

Delete a Contact

  1. Locate the contact and click on the Delete icon:
  1. Click on the Delete button:
Updated on 29 November 2023

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