How to Cancel a Web Hosting

Introduction

This article explains how to cancel web hosting with PlanetHoster.

Please note:

• a cancellation request must be made 30 days before the due date to avoid generating an invoice. If the pre-notice is not respected, the system of PlanetHoster can only repay in the form of credit;
• for new orders, if you have used your service for more than 14 days, refunds are only available in the form of a credit/prorated credit;
• data restoration following a cancellation request is chargeable as per PlanetHoster’s Managed Hosting service costs. Some conditions apply.

Note: Prices for PlanetHoster Managed Hosting are detailed on our website.

Note: The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.

Prerequisites

Enter the following address in your web browser: https://my.planethoster.com.

Procedure

1. Go to the Billing -> Hostings in the menu.
2. Select the hosting you wish to cancel:

3. Click on the button Cancel Package:

4. Provide the required information (Password of your client account, Reason for Cancellation and Cancellation Type):

5. If you have chosen Other from the list of Reason for cancellation, you will see a text field that you must fill in.
6. Click on the Cancel the Account button.