Introduction
The General Information of your The World hosting are centralized in an interface allowing to consult them easily.
The interface also allows you to adjust the global pool of resources by ordering an increase in the resources of your The World (for example, when you want to create additional hosting accounts). You can also cancel a The World service.
This article will help you to interpret the information in the interface accurately.
Note: The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.
Prerequisites
Enter the following address in your web browser: https://my.planethoster.com/.
Access to the interface
- Go to Client Area > MY SERVICES :
- Click on the The World icon.
- Click on the Overview tab.
- When doing so, you will see the following interface :
General Information
| Signification | |
| Mode | Package of your World hosting: Standard or VIP. |
| Status | Indicator of whether the hosting account is active or suspended. |
| Registration Date | Date the hosting account was created. |
| Next Due Date | Date on which the hosting will expire. |
| Payment Method | Payment method you used (credit card, PayPal, etc.). |
| Recurring Amount | Amount that is systematically paid according to the billing cycle. |
| Biling Cycle | Frequency at which the recurring amount is paid: monthly, semi-annually (twice a year), annually, semi-annually (every two years) or triennially (every three years). You can change the frequency by clicking on the pencil icon. |
Resource Pool, Disk Space and Number of Hosting Accounts
| Description | |
| Resource pool | – CPU is the ratio between the number of CPU cores requested at a given time by all accounts and the maximum number of cores of the hosting. – Memory (GB) is the ratio between the RAM memory in GB currently used by the accounts and the maximum amount of memory of The World. – I/O (MB/s) is the ratio of the number of I/O operations in MB/s (when running a combination of read and write tests at a given time) for all accounts to the maximum number of I/O operations. The orange Adjust button returns to the bottom of the screen to adjust the global resource pool. |
| Disk Space Usage | Total disk space used in GB to store files, databases, emails, etc. on all accounts. |
| Number of World hosting accounts | Number of active World hosting accounts and number of suspended accounts. |
Adjustment of the Global Resource Pool
At the bottom of the screen, you can choose the server resources and package that best suit your needs.
Choice of Server Resources
Your resource pool can be increased up to 1024 CPU, 2048 GB RAM and 2048 MB I/O.
Using the sliders, choose the server resources according to your specific needs:
Choice of Bundle
- Choose your bundle by clicking on the Standard or VIP radio buttons:
- Prices are displayed above the Submit button. Click on this button.
- Follow the steps to pay the bill.
Note : The screenshots do not reflect the most current pricing.
Cancellation of a The World Package
In the event that you wish to interrupt your hosting:
- Click on the Cancel Package icon at the bottom of the interface:
- Enter the Password of your customer account (this is the same password you use in the Member Area Login window):
- Describe the reason for cancellation (PlanetHoster uses this information for statistical and continuous improvement purposes).
- Use the Cancellation Type drop-down list to indicate whether the cancellation should be done at the End of billing period or should be Immediate.
- Click on the Perform cancellation button:
