HybridCloud: Startup Guide

Introduction

General information about your HybridCloud hosting is centralized in a user-friendly interface. Among other things, the interface also lets you adjust resources. You can also modify and cancel services.

This article explains how to use this interface.

Note : The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms

Advantages of the Approach of PlanetHoster

The offer of PlanetHoster, which enables the creation of several independent N0C accounts rather than offering a single access to an account, provides high availability.

This unique approach represents a key — and often overlooked — advantage for our customers.

Prerequisites

Enter the following address in your web browser: https://my.planethoster.com.

Access to the Interface

1. Access to Billing -> Hostings.
2. Click on the PRODUCT that interests you or on the MANAGE icon :

3. When you do so, the interface appears:

Description of the Interface

General Information

This information is displayed in the top left-hand corner of the screen:

The table below details its meaning:

	Meaning
Status	Indicates whether the hosting account is Active, Suspended or in another status.
Domain	Hosting account name.
Registration Date	Date on which the hosting account was created.
Dedicated IP	Main IP address.
Localisation	Dedicated server location (country and city).
Web Server	Chosen web server (N0C by default).

Billing and Related Invoices

This information is displayed in the bottom left-hand corner of the screen:

The following table details the meaning of this information:

	Meaning
Billing Cycle	Frequency at which the recurring amount is paid. The frequency can be changed by clicking on the pencil icon1.
Recurring Amount	Amount systematically paid according to the billing cycle.
Next Invoice	Date on which hosting will expire.
Payment Method	Payment method used (credit card, PayPal, etc.).
Renew Now	Button allowing you to renew your hosting according to the chosen billing cycle. An invoice is then produced.
Related Invoices	Invoice numbers linked to the account. Invoices can be accessed by clicking on them.

Resources

Resources for the HybridCloud N0C package serve as a pool of resources for creating HybridCloud N0C accounts. It is a bit like the World package, except that the resources are dedicated.

This information is displayed in the top right-hand corner:

The following table explains the meaning of each:

	Signification
CPU	Maximum number of cores.
Memory	Maximum RAM memory in GB.
Disk	Available memory in GB.

Personal Notes

This information is displayed in the top right-hand corner:

The article How to Use the Account Details explains how to add and modify such notes (the procedure is identical in the account details interface).

Accounts List

The Account list button takes you to the list of accounts as it appears in the Web Hosting – > Resource Management – > HybridCloud (dedicated) – > account, where “account” stands for the name of the account (please refer to the article How to Manage HybridCloud Resources).

AutoPeakPower (APP) – Burst Power

A ticket must be created so the support team activates this function (please refer to the article How to Create Tickets).

For HybridCloud, the AutoPeakPower indicator (APP) provides the time during which the boost was applied during the month:

This function is extremely useful. In fact, if your server experiences a very high influx of visitors and, as a result, your dedicated resources start to run out, APP automatically increases your resources. Your CPU and RAM resources are increased by 2.5 times, up to a total of 48 hours. As increases are in blocks of 4 hours, you are entitled to 12 free boosts per month.

This saves you the hassle of logging into your customer area and adjusting resources accordingly.

Please refer to the article What is AutoPeakPower (APP) – Burst Power? for more details on this feature.

Modification of the Plan

You can choose the server resources and package that best suit your needs.

Please note that the disk space cannot be decreased.

1. Click on the Modify Plan button at the very top of the screen:

2. Choose a web server:

3. Use the “+” and “-” buttons to adjust the plan. You will automatically see the invoice cost change accordingly, at the very bottom of the screen :

4. Click on the Apply button at the bottom of the interface.
5. The Update Summary provides details of the invoice.
6. Click on the Continue button :

7. The invoice is displayed.
8. Pay the invoice.

The invoice must be paid before the ressources are assigned. Also, adding resources requires a server restart.

HybridCloud Package Cancellation

Be careful not to confuse the deletion of an N0C account from HybridCloud portfolio (as explained in the article How to Suspend Hosting Accounts and Activate Suspended Accounts) with the cancellation of HybridCloud offer discussed in this article.

Should you wish to interrupt your hosting:

1. Click on the Cancel Package button:

2. This opens the product cancellation request interface:

3. Enter the Password of your client account (this is the same password you use in the Member Area Login window).
4. Use the Reason for Cancellation drop-down list.
   • PlanetHoster uses this information for statistical and continuous improvement purposes.
   • If you choose Other, you have to provide the details manually.
5. Use the Cancellation Type drop-down list to indicate whether the cancellation should be made at the End of billing period or should be Immediate.
6. Click on the Cancel the Account button.

Note: No cancellation is instantaneous. You must wait until the following day for your cancellation to take effect. Please refer to the article How to Cancel a Web Hosting for more details.

1. Definitions: monthly (twelve times a year), quarterly (four times a year), semi-annual (twice a year), 1 year (once a year), 2 years (biennial, i. e. every two years) and 3 years (triennial, i. e. every three years). ↩︎