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Monitoring – pingdom, google analytics, etc

At PlanetHoster we perform the monitoring of your websites by various services (Pingdom, google analytics, etc).

However, it must be kept in mind that these offers are not foolproof and that in many cases they will give you what we call false negatives.

The reason for the rapid warnings given by these offers is due to a specific element, the periodic sending of “robot” or “bot”. They try to connect to your site and come back with a positive or negative response.

It must be understood, however, that this type of non-human connection can be perceived by many firewalls as a risk of denial of service (DDoS) attacks.

If your monitoring solution that sends robots is perceived as an attack (even if it is not an attack) the “robot” will be blocked and therefore could not connect to your site, send a false negative response about the availability of your site.

Wishing to offer first and foremost, security on our servers foolproof in order to have an optimal uptime (99.9%), we have a firewall called Arbor that offers military-type protection.

This protection automatically adapts to DDoS attacks by applying stricter security rules. For example: Check if the visitor is a malicious robot or a client computer.

It is therefore very useful to be equipped with real-time monitoring tools for your website, but this will never replace the wary eye of a human being. You can always find out if your server is visiting your own website.

If you have any doubts about the blocking of your IP, just contact support and check if your IP is blocked on the link: https://greensnow.co/

If there is maintenance on your server, it will be indicated in your customer area in the “news” tab

Do not forget that our team monitors the state of the infrastructures 24/7!

Updated on 18 August 2021

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