Here are some important points about billing. If you need additional informations, you can contact the sales department for more information.
You can view all terms and conditions via this link: https://www.planethoster.com/en/Terms-of-Service.
Note : The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.
Duration of the Contract (Period of Accommodation)
When ordering, you can check the expiry date of your hosting plan. If you want an extension of several years, we invite you to refer to these articles:
Renewal
An invoice generated automatically by our billing system will reach you a few weeks before the expiry of your hosting plan. To proceed with the renewal, we invite you to pay this invoice. Please refer to the article How to Manage an Invoice.
Move to a Higher Plan
When you opt for a hosting service at PlanetHoster, you can always upgrade to a higher level at no additional cost. Please refer to the article How to Move an Offer or Plan to a Higher Level.
Refund/Cancellation
Please see our terms of use (https://www.planethoster.com/en/Terms-of-Service) and refer to the article How to Cancel a Web Hosting explaining the procedure to follow.
In case of cancellation, our system will refund you on a pro-rata basis in the form of credits to your PlanetHoster account. Under certain conditions, it is also possible to obtain a refund to your payment method, but to do so you must create a ticket (please refer to the article How to Create Tickets).
Please note that domain names, licenses and SSL certificates are not refundable once activated or renewed.