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FTP Connection with the Cyberduck Software

Cyberduck is free software for transferring files over the Internet.

This guide has been put together to help you set up the FTP connection to your PlanetHoster The World or HybridCloud hosting with Cyberduck software.

Please note: You must first install Cyberduck on your workstation. You can download it from the official : https://cyberduck.io/.

Note : The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.


Enter the following address in your web browser: https://my.planethoster.com.

Retrieving FTP Accesses

In order to connect via FTP, you need a username, a password and a host/server name.

We recommend that you use your username and the corresponding password that allows you to connect to the hosting account. You will find an article in our knowledge base that shows you how to retrieve this access: Recovering a Password for the Hosting Account Login.

If you do not want to share this information, you can also create additional FTP accounts. For more information, we recommend that you read the paragraph How to Create an FTP Account from the article FTP Accounts in N0C.

Connection with Cyberduck

After opening Cyberduck :

  1. Click on Open Connection :
  1. Enter the FTP connection information (please refer to the paragraph Requested Fields below) :
  1. Once you have entered your details, click on the Connect button.
  2. You now have access to your files.

Your main domain folder is public_html. You can use it to upload your site files.

Requested Fields

It is very important to fill in the requested information with the prescribed data:

  1. In the Server field, you can enter the domain name, IP address or host name of your server.

Note : The name to use differs for each PlanetHoster customer. If your domain currently points to PlanetHoster, you can use the format ftp.yourdomain.extension (replacing the italicized section with your site’s domain and extension). Otherwise, you can use the temporary FTP host provided in the e-mail sent to you when you ordered hosting.

  1. The FTP Port remains 21 for all PlanetHoster servers.
  2. In the Username and Password fields, enter the information retrieved in the previous section.
Updated on 18 July 2023

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