How to Recover a Password for the Hosting Account Login

Introduction

The purpose of this article is to help you find the login information for your HybridCloud account with a cPanel platform.

For all other plans¹, please refer to the paragraphs Login Info and Change Web Project Login Password in the article How Does the Web Project Details Interface Work.

This article contains some information that applies only to a version of the product prior to the redesign.

The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.

Access to a HybridCloud Account Using a cPanel Platform

1. Login to your member area at https://my.planethoster.com.
2. Go to Billing & Payments -> Hostings and choose your HybridCloud.
3. Click on the WHM button:

4. Once you are logged into your WHM, search for “List” in the top left search bar and then click on List Accounts:

5. Once in the List Accounts section, you will find the list of cPanel accounts on your HybridCloud:

6. Click on the “plus” sign to the left of the line corresponding to the cPanel account for which you want to regain access and choose a new password:

1. In other words, if you have a The World or HybridCloud account with the N0C platform, or a The World account with the cPanel platform. ↩︎