Account Details

Detailed information related to each hosting account is centralized in a user-friendly format.

The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.

Note : The term “V2” means “Version 2”.

Prequisites

Enter the following address in your web browser: https://my.planethoster.com.

Note : Sometimes a pop-up window is blocked. If a message like “Pop-up blocked” is displayed, close the pop-up blocker. Refer to the article Authorize pop-ups.

Access to Account Details

Go to MY SERVICES > Hosting Management > Hosting Management.

  1. Click on the account whose details you wish to see:
  1. In doing so, the account details are displayed.

It should be noted that the content of the interface varies according to the platform. Thus, for an N0C platform and contrary to cPanel, the Migrate to N0C button is displayed.

In the following lines we will explain the meaning of each of the information displayed, as well as the commands that can be performed with this interface.

Account Info

In the top left corner, the Account Info are displayed:

Meaning
Main DomainMain domain of the hosting account.
StatusIndicates whether the hosting account is active or suspended.
Creation DateDate the hosting account was created.
Type World or HybridCloud.
PlatformN0C or cPanel.
Web ServerApache or LiteSpeed.
IP AddressIP address of the server.
DatacenterCountry where are the hosting servers.
DNSThe three PlanetHoster DNS server names for The World service with N0C (or cPanel servers, as appropriate).

DNS Management

An icon called DNS management which is shaped like an orange gear is located at the bottom right of the Account Info :

It gives access to the DNS Manager screen :

Temporary URL Generation

The temporary URL tool is designed to make your job easier and more productive.

As its name indicates, this solution allows you to create a temporary address in order to test a website before putting it in production or while waiting for the DNS propagation following the activation of your domain name.

  1. Click on the Generate button. The Temporary URL will be generated and displayed. No further action is required:
  1. You can always Delete it with the button:

It is possible to test your hosting immediately in your browser with the temporary URL. The temporary URL is for testing purposes only for your home page. It is not intended to be used as a permanent URL.

It is possible that the subpages of CMS like WordPress redirect you to the main domain name. In order to avoid this, we advise you to modify the hosts file while waiting to put your site in production at the DNS level. Here is a guide explaining how to do this: How to modify your OS’ “hosts” file.

Checking the Health of your DNS Zone

By clicking on the ns-lookup button, you will be redirected to a free tool to check the health of the DNS zone:

Please refer to the NS-Lookup article, which explains the use of this tool.

Verification of Domain Membership in Whois

By clicking on the whois button at the top left, you will be redirected to a free tool that allows you to confirm that your domain name is indeed part of the Whois database:

Using the following interface, just type the domain name in the Whois field, validate the reCAPTCHA by checking the box I am not a robot and press the Enter key of your keyboard:

Resources

At the bottom left of the interface, the Resources are displayed:

Meaning
CPUNumber of microprocessor cores allocated to the hosting account.
MemoryRAM in GB allocated to the hosting account.
I/OHard disk access speed. Number of I/O operations, measured in MB/s (when running a combination of read and write tests) allocated to the hosting account.
Disk spaceDisk space used in kB to store files, databases, emails, etc. on the account.

The modification of the resources of the account is done in a window accessible by clicking on the button Modify Resources. Then, you just have to proceed as explained in the article Overview and management of shared resources.

Login Info

This information is on the right side of the screen:

Meaning
UserUsername.
“Copy password” iconBy clicking on this icon, the password for logging into the hosting account is saved and can be copied later.
LoginFor N0C platforms, the N0C button provides direct access to the MG control panel.
Otherwise, the cPanel, Backups and SiteBuilder buttons allow you to connect to the desired interfaces.

sFTP/SSH Access

This information is at the bottom right of the screen:

Meaning
Server nameName of the server hosting the account.
UsernameUser name to use for an sFTP or SSH connection.
PasswordBy clicking on this icon, the password for remote connection to the hosting account is saved and can be copied later.
PortThis information varies depending on the type of hosting you have: 5022 for World plans and 2908 for HybridCloud servers.
LoginThe SSH button is used on the Mac and is used to access the terminal. You just have to answer the command prompt to do so.

Actions

It is possible to perform specific actions for the hosting account by means of contextual action buttons and icons.

Manage the Domain

An icon called Manage My domain is shaped like an orange gear and is located at the top left of the screen:

It gives access to the Domain Info screen:

Suspension or Activation of an Hosting Account

If you wish, you can suspend the hosting account by clicking the Suspend button or, if it is suspended, activate it by clicking the Activate button.

Thereafter, simply proceed as explained in the article Accounts Suspension and Activation of Suspended Accounts.

Deleting an Active Hosting Account

Please note! The deletion of a hosting account is final. All account data will be deleted.

Deleting an active hosting account is done by clicking the Delete button.

Migration of a hosting platform to N0C (cPanel only)

Migration of a cPanel hosting platform to N0C is done by clicking the Migrate to N0C button and confirming the migration at the command prompt:

Change Hosting Account Login Password

Changing the password for the hosting account is done as follows:

  1. Click on the Change Password button:
  1. Use the Login Password window:
Meaning
APassword: field for entering the password.
BIcon to show or hide the password entered in the field.
CIcon indicating whether the password is secure enough (closed padlock on green background) or not (open padlock on red background).
DIcon for randomly generating a secure password.
EIcon allowing to copy the password. It is kept in memory and can be transcribed elsewhere by the “paste” function (CTRL + C in Windows).
FSave : button to save the new password.
Updated on 20 December 2021

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