How to Cancel Subscription to a Web Hosting

Introduction

This article explains how to cancel web hosting with PlanetHoster.

Please note:

• a cancellation request must be made 30 days before the due date to avoid generating an invoice. If the pre-notice is not respected, the system of PlanetHoster can only repay in the form of credit;
• for new orders, if you have used your service for more than 14 days, refunds are only available in the form of a credit/prorated credit;
• data restoration following a cancellation request is chargeable as per PlanetHoster’s Managed Hosting service costs. Some conditions apply.

This article contains some information that applies only to a version of the product prior to the redesign.

Prices for PlanetHoster Managed Hosting are detailed on our website.

Note: The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.

Prerequisites

Enter the following address in your web browser: https://my.planethoster.com.

Procedure

1. Go to the Billing & Payments -> Hostings in the menu.
2. Select the hosting you wish to cancel and click on the button Cancel Subscription (or Cancel Package):

3. Provide the required information (Password of your client account, Reason for Cancellation and Cancellation Type):

• If you have chosen Other from the list Reason for cancellation, you will see a text field that you must fill in.
• For the Cancellation type, you have two options. An Immediate cancellation means that you wish the cancellation to take effect straight away, whilst End of Billing Period means that the cancellation will take effect when your subscription expires.

4. Click on the Cancel the Account button.