How to Connect to sFTP/SSH Via the Customer Area

Although the MG Panel interfaces are very comprehensive, a direct connection to the terminal may be required¹. The purpose of this article is to explain:

• How to connect to sFTP/SSH via the client area of PlanetHoster.
• How to connect to SSH via the command line.
• How to connect to sFTP with FileZilla.
• How to Connect to sFTP from the command line.

The article How to Create an SSH Key and Connect Remotely to an Account describes the procedure with the MG Panel.

Note: The PlanetHoster glossary contains explanations on a wide range of topics and can be consulted to clarify certain terms.

Prerequisites

Enter the following address in your web browser: https://my.planethoster.com/en.

How to Connect to sFTP/SSH Via the Client Area

The connection is made via the Account Details interface by clicking on the SSH button.

For more information, please refer to the sFTP/SSH Access section in the article How to Use the Account Details.

How to Connect to SSH From the Command Line

To connect remotely to a hosting service via SSH command line using a password, you will need at least four informations:

• the server address;
• the username;
• the password; and
• the port.

The server address can be written as the IP address (199.16.129.232) or as the server domain name (node22-ca.n0c.com), which is the same thing.

The port varies depending on the type of hosting you have.
Therefore, use 5022 for HybridCloud/World N0C and 2908 for HybridCloud/World cPanel.

The procedure for connecting depends on the type of machine you are using.

If your machine is running OSX or Linux, there is no problem: you have everything you need to get started and can use SSH from the terminal without any special software.

However, if you are working in other environments, such as Windows, some software manipulation is necessary. In the case of Windows, you need to install a third-party program: as the best known one is called PuTTY and is recommended, we will provide details on how to download it.

We will therefore explain the SSH connection protocol for both types of machines. Before doing so, we will review how to obtain the username and password, as you will need this information in your commands.

How to Obtain the Username and Password

Log in to the PlanetHoster website by entering the following address in your web browser: https://my.planethoster.com. Then:

1. Access your hosting password:
   • Please refer to the Login Info section in the article How to Use the Account Details?
   • The password is the same as the one you use for the MG Panel.
2. Copy it and save it to the clipboard.

How to Log in to an Apple Computers MacOSX Environment

After retrieving your username and password, the program is native, so all you need to do is use it.

We will use the following example:

1. Open the terminal by going to Applications -> Utilities -> Terminal.
2. Type the following command:

ssh username@servername -p port

Replace :

• username with the username of the hosting to which you want to connect;
• servername with the IP address or host name (for example, node2-ca.n0c.com) of the server to contact; and
• port with the appropriate port.

3. Press the Enter key on your keyboard to start the SSH connection; enter the password (no characters will appear as you type) and press the Enter key.
4. If this is your first connection, the terminal will ask you if you want to trust this remote host and store the rsa2 key in memory; you can then type “yes” on your keyboard.

How to Log in to a Microsoft Windows Environment

After retrieving your username and password, you must download and install the PuTTY software. You can then establish the SSH connection.

1. Download PuTTY from its official website: https://www.chiark.greenend.org.uk/~sgtatham/putty/latest.html.
   • Click on the installation program (here, putty-64bit-0.74-installer.msi).
2. Once you have done this, launch PuTTY.
   • Make sure that the SSH radio button is automatically selected under Connection type: in the PuTTY Configuration window.
3. Enter either your server’s IP address or host name (for example, node2-ca.n0c.com).
4. Specify the appropriate port.
5. Give the session a name in the field labeled Saved Sessions and click the Save button.
   • This saves the information you entered to memory, so you do not have to do it again each time you connect.
6. Start the SSH session by clicking the Open button.
   • The first time, PuTTY should ask you for confirmation.
7. When the server asks you to login as:, identify yourself by entering your username and pressing the Enter key on your keyboard.
8. Enter your account password:
   • if you copied it and saved it to the clipboard, you can right-click with your mouse;
   • it is normal for the characters not to appear when you type the password.
9. The system will greet you with a message from the hosting server, proving that you are successfully connected via SSH.
10. Type logout.

How to Connect to sFTP With FileZilla

You can connect to sFTP on your PlanetHoster World or HybridCloud hosting with FileZilla software.

Since we already wrote an article called FTP Connection with the FileZilla Software and the steps for sFTP are pretty much the same, we will use that article, with a few minor changes.

Therefore, in the paragraph Saving the FTP Connection to Your Account in FileZilla, make sure you provide the correct information for connecting via sFTP. You must fill in the required information in the General tab as shown below:

How to Connect to sFTP From the Command Line

In the command line, you would use the following command:

sftp -P port nomdutilisateur@nomduserveur

The official documentation for sFTP command line is: https://www.ssh.com/academy/ssh/sftp-ssh-file-transfer-protocol.

1. In other words, without going through the MG Panel. ↩︎