Introduction
The purpose of this article is to give you a general overview of the features available in the PlanetHoster member area.
Keep in mind that:
- PlanetHoster’s central service management and billing platform is called “My”;
- the PlanetHoster member area is the user interface that provides access to My.
This article contains some information that applies only to a version of the product prior to the redesign.
The PlanetHoster Glossary contains explanations on multiple topics and can be consulted to clarify certain terms.
Prerequisites
First and foremost, you must have an account with PlanetHoster. Please refer to the article “How to Sign Up and Login to the Client Area”.
Understanding the infrastructure currently offered by PlanetHoster is a necessary prerequisite before we get into the details of the present article. Please refer to the article How PlanetHoster’s Web Hosting Infrastructure Works.1
Another prerequisite is to take two minutes to watch an overview of the knowledge base structure. It is available in the video below.
Structure of the Member Area Interface
After logging in as described in the article “How to Sign Up and Login to the Client Area,” you will see the Member Area interface:
Zone A is used to identify the logged-in user.
B is the menu area. It is used to open the feature interfaces in the feature display area (C). Here are the icons in the menu area, along with a brief description of their purpose:
- My Profile: Manage your profile.
- My Hosting: Manage the hosting of your Web Projects (The World or HybridCloud).
- My Domain Names: Manage your domains.
- Billing & Payments: Manage payments for the services provided to you (hosting, etc.) and access related information.
- Support: contact technical support to open or create a ticket and authorize remote access if necessary.
- Order a service: order The World, HybridCloud, or domain names.
- Help & FAQ: access the PlanetHoster knowledge base.
Zone B also allows to:
- Change the display language: French (FR) or English (EN).
- Log out.
- Access the knowledge base’s instructions explaining how to perform a free migration.
My Profile
When you click on “My Profile” and “Overview” in the menu, you can view general billing information, among other things:
Here is a description of how this screen is divided:
| A | Credit Balance | Full payment to be made to PlanetHoster. |
| B | Récapitulative | Number of Domains with PlanetHoster, Products (hosting and others) and Unpaid Invoices. |
| C | My unpaid invoices My quotes | List of invoices to be paid and quotes, with quick access to the details of each invoice to ease the payment. |
| D | Add Funds | You can deposit money into your PlanetHoster account as a credit so that future invoices will be debited automatically. |
Note that PlanetHoster’s blogs can be accessed under “Add Funds“.
In addition to the Overview, the menu icons under My Profile provide access to interfaces that allow you to manage your profile. Please refer to the article “How to Use the My Account Interface“.
The API interface is now located in the My Profile menu.
My Hostings
The My Hosting icon in the menu provides access to the web hosting management interfaces:
- My Web Projects.
- Create a Web Project.
The My Web Projects interface provides an overview of your web hosting projects at PlanetHoster and allows you to search them using filters:
You can also delete, suspend, or reactivate a Web Project using this interface.
The Create a Web Project icon opens an interface that guides you through the step-by-step process of creating hosted Web Projects:
Please see the article How the Hosting Management Interface Works for more details.
The Resource Management icon provides access to interfaces used in a version of the product prior to the redesign.
My Domain Names
The My Domain Names icon provides access to the Domain Management interface.
This interface allows for simple and efficient domain management. You can view an overview of your domains, which even lets you manage multiple domains at once. For each domain, you can also access a variety of features and specific details unique to that domain:
- general domain information (lock, authInfo, WHOIS privacy, and automatic renewal);
- the ability to change WHOIS data;
- the ability to edit DNS records; and
- the ability to manage the DNS zone (only if your domain is not hosted with PlanetHoster; you can use the “Advanced DNS” option in cPanel if this is possible).
Please refer to the article Domains: Starting Guide for more details.
Billing & Payments
The Billing & Payments icon provides access to the interfaces that allow you to pay for the services available to you.
Here is a description of the functions of the interfaces associated with each icon.
| History | Access to the Invoices interface, enabling you to view the list at a glance with filters, manage them and also add funds or transfer credits. |
| Balance Sheet | Access to the Balance Sheet interface, very similar to the Invoices one, which allows you to search for invoices within a given time frame. |
| Hostings | Access to the hosting product management interface. General information about your World hosting plan is centralized in an interface that allows you to easily view and manage it. Please refer to the article “The World: Getting Started Guide”. A similar interface is available for managing a HybridCloud plan. Please refer to the article “HybridCloud: Getting Started Guide”. |
| Other Services | Overview of other PlanetHoster services. These include VPN, Softaculous License, Litespeed License, CloudLinux License and KernelCare License. |
| Hosted Emails | Access to PlanetHoster’s messaging products. You can modify your plan, decide on the billing cycle, and create or manage accounts and aliases. |
About billing in general, please refer to the article Duration of the Contract and Cancellation/Refund.
Support
This icon opens an interface where you can create a ticket to request technical support and track your tickets. You can also manage remote access to your computer as needed.
You can also search for help in support articles, product documentation, the community, and the PlanetHoster knowledge base.
Please see the article How to Use the My Support Interface for more details.
Order a Service
This icon lets you order The World, HybridCloud or domain names.
The detailed articles in the knowledge base are grouped under the Order category.
Help & FAQ
Access to the knowledge base of PlanetHoster.